Service Management

The 10 Universal Truths of Identity and Access Management
Most organizations implement technology to do things better, deliver higher value, fulfill their mission...

Deliver more reliable digital services by knowing what supports them
When a critical IT service goes down in your enterprise, how can you quickly determine the root cause,...

8x8: Collaboration and AI Take Customer Care to the Next Level
This buyers guide examines the North American contact center market for both premise- and cloud-based...

Digital Transformation Today
More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Strategic Portfolio Management: The thing you’ve been missing
Strategic Portfolio Management (SPM) encompasses philosophies, capabilities, and processes—supported...

The CIO’s guide to aligning technology and business strategy
Hyperautomation and low code edition Inside this CIO Guide, you'll find solutions to the problems that...

Cloud: Be Smart
Cloud' is the buzzword for the last few years when it comes to IT infrastructure, isn't it? And it has...

Planet Retail Research
The white paper examines consumer sentiment, retailer best practices, and system requirements for maximising...

KuppingerCole Leadership Compass
Leaders in innovation, product features, and market reach for access governance and intelligence. Delivering...

The CIO's guide to aligning technology and business strategy
Today's CIOs have a lot to juggle, including expectations to scale across the business. So, as a CIO,...
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