Service Management

2020 IT Skills and Salary Report
The COVID-19 pandemic has placed greater emphasis on the need for skilled IT and tech professionals to...

Time to say yes to NoSQL
This whitepaper from Stratecast and Frost and Sullivan provides expert advice to business technology...

Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work...

VP AppDev Confessions
Development teams burdened with complex release requirements often run over schedule and over budget....

Strategies for successfully managing privileged accounts
Getting identity and access management (IAM) right for your standard users is hard enough. What about...

Microsoft Teams and Telephony
Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations...

On the Agenda: The Year Ahead in Digital Transformation
Wondering how to make the journey to the cloud easier? IDG discusses how Citrix and Microsoft's joint...

Everyone’s talking customer experience. Let’s make it happen.
The health of your brand, products, and services depends on delivering exceptional experiences time and...

Human Potential: Unlocked
Find solutions to the problems that matter to you, the CHRO. Managing risk, increasing revenue, boosting...

Top 3 Challenges your Team Faces when Building in the Cloud
And what it means for your business. Today's cloud and security teams are asked to do more with less. Although...
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