Service Management

The growing role of web browsers to support Cloud Workers
Forrester Research studied how technology is changing as workers spend more time in the cloud. The Cloud...

Powering Digital Transformation with a Hybrid Cloud Strategy
It's not news that companies in every industry are fundamentally transforming the way they do business. Scrappy...

Leadership trends report: technology excellence
There was a time when the IT organization's role was clear and well defined. Spec out the workstations,...

Enabling Great Customer Experience
The blueprint for success starts with a technologyfoundation that links an organisation's front- and...

Accelerating Adobe Experience Cloud Results
Our digital experience experts can help you devise a strategy to maximize your Adobe solutions and get...

6 Trends ITSMs Must Address
Businesses in the IT Service Management (ITSM) sector are undergoing significant change. VARs, MSPs and...

Business Growth and Agility in the Cloud - Infor vs NetSuite
If you want to go further, grow faster and achieve more than your competitors, you need to have the right...

CCW Digital's Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...
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