Service Management

3 Ways to Make Cloud Your Business
The role of IT infrastructure and operations leaders has dramatically changed, and cloud evolution continues...

IT Service Management for SMBs in a Remote-First World
Let's start by defining the term IT Service Management or ITSM. Basically, it's everything involving...

Multi-Cloud Management: Take Control of Cloud Transformation
The recent past has underscored two key points: the future is increasingly uncertain and agility is the...

VMware Cloud Foundation: Maximise Digital Business Value
76% of IT organizations are committed to hybrid cloud as a long-term strategy to quickly adapt to changing...

A hybrid vision for the new era of digital transformation
If you are embarking on your digital transformation journey with cloud being an integral part, the best...

8x8: Collaboration and AI Take Customer Care to the Next Level
This buyers guide examines the North American contact center market for both premise- and cloud-based...

The evolution of process automation
Automation has a long and storied history. Today, advancements in artificial intelligence (AI) are spawning...

Making all the Right Connections
Using digital workflows to blast through barriers, drive loyalty, and accelerate growth. Organizations...

SteelCentral Aternity for Microsoft Apps and Devices
End User Experience Monitoring for troubleshooting and validating change for Office, Windows, and Surface...

NetSuite - helping the manufacturers of the future
A factsheet explaining how NetSuite's cloud-based software suite offers a complete, integrated solution...
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