Service Management

Divestitures: Mastering Transition to Accelerate Business Growth
In an era where speed is paramount to maintain competitive sustainability, business restructuring through...

Enabling Great Customer Experience
The blueprint for success starts with a technologyfoundation that links an organisation's front- and...

2019 IT Skills and Salary Report
The 2019 IT Skills and Salary Report provides the most informative and revealing insights into the inner...

VP AppDev Confessions
Development teams burdened with complex release requirements often run over schedule and over budget....

From Seismic Disruption to a New Era of Success
No one could have foreseen the terrible impact of the COVID-19 outbreak on humankind. In business too,...

The C-Suite Guide to Digital Business Transformation
Innovative ways to streamline operations Financial businesses face an ongoing challenge – to better...

How to Make a More Efficient IT Helpdesk
There's a lot riding on today's Helpdesk Managers and their teams. As organizations have expanded in...

Powering Digital Transformation with a Hybrid Cloud Strategy
It's not news that companies in every industry are fundamentally transforming the way they do business. Scrappy...

The CIO's guide to aligning technology and business strategy
Today's CIOs have a lot to juggle, including expectations to scale across the business. So, as a CIO,...
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