Service Management
The Beginner's Guide to Dynamic Case Management
What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...
The Book of Knowledge -Customer Experience
Every customer interaction matters. But how can you deliver effortless experiences that build long-term...
Taking the Next Steps Towards Data-Driven Government
The first and most obvious phase of digital transformation, the digitalisation of services, has been...
Complete Protection at the Edge Whitepaper
How effective protection at the edge can secure the most critical assets, mitigating threats closest...
A Simpler, Smarter Approach to Mac Management
Mac devices are making massive inroads across every industry, as more companies offer Mac as a choice....
The 8 benefits of cloud and how you can achieve them for your business
Digital transformation is firmly upon us. In fact, Gartner predicts that 75% of businesses will transform...
Enabling Great Customer Experience
The blueprint for success starts with a technologyfoundation that links an organisation's front- and...
The Creator Workflows reference guide
A tour of key low-code features and functionality on the Now Platform. Using the Now Platform for low-code...
3 steps to delivering digital-first business growth
The exploding demand for digital services is a great opportunity for you to lay the foundation for business...
8x8: Collaboration and AI Take Customer Care to the Next Level
This buyers guide examines the North American contact center market for both premise- and cloud-based...
Migrating Apps to the Cloud in 5 Steps
Cloud applications, platforms and services are changing the way enterprises compete for customers. The...
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