Brands across the world are planning to overhaul their customer experience strategies. Our new CX strategy...

As pressure to move applications to cloud and hybrid environments intensifies, IT teams must grapple...

An enterprise resource planning system helps organizations track information across all departments and...

Hybrid cloud creates new possibilities for IT organisations, opening the door to cost-effective scalability,...

The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

This report by Aberdeen reveals the role and impact of customer operations on service and back-office...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Successfully delivering production-ready, cloud-native applications and microservices involves many closely...

Whilst 2020 for many organisations has been 'A Year of Accelerated Digital Transformation', in this Infobrief,...

Create relevant, personalized customer experiences with machine learning Personalizing content for online...

Aruba, a Hewlett Packard Enterprise company, is the global leader in secure, intelligent edge-to-cloud...

Protect your business and family against cyber attacks Cybersecurity is the protection against the unauthorized...

Organisations recognise the potential for significant improvements in performance, efficiency, and security...