CRM
Enhancing Teams with enterprise-grade telephony
Today's businesses depend on a robust communications experience to drive innovation, and phone calls...
Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...
The Keys to Digital Innovation for CIOs
Technology is now shaking up the way we work. To help IT leaders navigate the best path forward, we created...
Connect Everywhere: Better Voice Communications for Microsoft Teams
We used to have separate physical devices for phone calls, email and chat, and video conferencing. Over...
A CIO’s Strategy Framework for Disruptive Transformation
This is a whitepaper by IDG on behalf of Adobe. Today, we don't know how we will return to our workplaces,...
The Definitive Guide to Data Warehouse Modernisation
Data Management Patterns for Next-Generation Analytics and AI. Modern data management practices raise...
Drive Infrastructure Optimization with Predictive Analytics
As cloud architects move more workloads to public and private clouds, hybrid multicloud architectures...
Reinventing customer service
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and...
Bring world-class customer experiences and calling into Microsoft Teams
Microsoft 365 is a key platform for employee productivity for organizations everywhere. Those organizations...
The Evolution of Hyperconvergence
This IDC white paper reviews important market trends that have driven rapid growth in global hyperconverged...
Increase Your Productivity with DocuSign for Office 365
Microsoft has teamed up with DocuSign to make our industry-leading eSignature apps available to businesses...
Step-By-Step Cloud Evolution with Microsoft Azure
IT transformation is more than a one-time migration of applications to the cloud, it's an ongoing process...
7 Reasons to Expand E-Signature Usage
7 Reasons to Expand E-Signature Usage Over the last two years, electronic signature usage has exploded....
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