CRM
What is usage data and how do businesses use it?
What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage...
8x8: Collaboration and AI Take Customer Care to the Next Level
This buyers guide examines the North American contact center market for both premise- and cloud-based...
Unified Communications as a Service
As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used...
CRM Evolved Introducing the Era of Intelligent Engagement
Digital Transformation, a key focus of successful organizations, proves itself a business imperative,...
The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...
The Business Value of Red Hat Enterprise Linux
Linux has firmly established itself as a preferred delivery vehicle for modern applications, in addition...
The Best of Both Worlds: Hybrid IAM Offers Flexibility and Enhanced Security
One of the fastest growing segments of the Identity and Access Management (IAM) market is the cloud segment. Increasingly,...
Rackspace Openstack Private Cloud
Rackspace® OpenStack® Private Cloud simplifies cloud adoption by delivering a fully managed OpenStack...
Study shows retailers ignoring tools to fight shopping cart abandonment
The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging...
Securing Cloud Transformation with a Zero Trust Approach
When it comes to rates of change, cybersecurity has rightly been on the conservative side. Setting up...
Securely Enabling a Hybrid Cloud in Microsoft Azure
The public cloud has rapidly moved past the novelty, curiosity stage to the business critical initiative...
Five-Step Buyer's Guide to Hybrid Cloud Operations Management
Today, a public cloud versus an on-premises data center is no longer an either/or proposition. Companies...
8 Digital Best Practices for IT Professionals
Industry experts predict that successful businesses will soon become 100% digital for all transactions....
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