CRM
Study shows retailers ignoring tools to fight shopping cart abandonment
The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging...
Definitive Guide to Internet Isolation
The traditional approach to cybersecurity has reached its potential, and attackers have learned how to...
The Innovator’s Guide to the Digital-first Contact Center
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...
Optimal Workload Placement for Public, Hybrid, and Private Clouds
The needs and goals of every organization and industry differ, making it impossible to adopt a one-size-fits-all...
Experience in action
Everybody's talking about customer experience The future health of your brands, products, and services...
Enhancing Teams with enterprise-grade telephony
Today's businesses depend on a robust communications experience to drive innovation, and phone calls...
Your guide to moving to a usage-based business model
Customers don't want to own anymore – they want to use. The market has become a subscription economy...
NoSQL for Dummies
This easy to read guide to NoSQL databases provides the type of no–nonsense overview and analysis that...
Intelligent Authentication and Fraud Prevention Intelliview
In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...
Making an impact with Cloud Data Management
As consumers and customers, we are accustomed to easy, intuitive, and superfast transactions driven by...
Powering Dynamic Personalization with Data
With so much data available, and advanced tools at our fingertips, it's possible to create dynamic, 360-degree...
The State of Office 365 Performance
Microsoft Office 365 adoption has been growing at the rate of nearly 3MM users per month. How are IT...
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