Planning a billing platform upgrade? Usage Engine, our purpose-built usage data management software,...

The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

If you're reading this, then you've already made some important decisions. You've decided to invest in...

The corporate perimeter as you know it no longer exists. Virtual private network (VPN) vulnerabilities...

This buyers guide examines the North American contact center market for both premise- and cloud-based...

Software has transformed every business discipline. After the initial strides made by email, conferencing...

Digital transformation has witnessed unprecedented acceleration since the pandemic began. All businesses—regardless...

At New Signature, we understand that organisations are finding it difficult to start their Public Cloud...

The cloud is not simply a destination for workload migration that also somehow solves IT operational...

Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there's...

With so much data available, and advanced tools at our fingertips, it's possible to create dynamic, 360-degree...

For many companies, the modern business environment has become a mobile workplace in which employees...

Businesses using the Amazon Web Services (AWS) cloud often store their data in Amazon's DynamoDB database...

The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging...