2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds of contact center leaders—65.6% of survey respondents—reported an increase in attrition, or agent turnover, over the past two years. This report will reveal the top three factors of rising attrition rates among contact center agents and explore ways leadership teams can reverse this trend.
Read More
By submitting this form you agree to RingCentral contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. RingCentral web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Applications, Cloud, Collaboration, CRM, Databases, Employee Experience, ERP, SAN, Software
More resources from RingCentral
Bring world-class customer experiences and ca...
Microsoft 365 is a key platform for employee productivity for organizations everywhere. Those organizations can count on widespread adoption of wel...
Next-Gen Cloud Contact Centers RingCentral Sp...
Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition eBook. From compelling use cases to a handy ...
Microsoft Teams & Telephony
Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize te...
