The state of contact centre transformation in the new digital world
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there is no going back to how things were. Deprived of the ability to visit physical stores and offices, customers turned to the contact centre and companies' websites to answer their queries. The agent role in the digital contact centre has already expanded to handle complex matters but will also be needed to support the customer throughout their entire journey.
Download now to explore the ways in which the digitally-transformed contact centre will improve organisations' capabilities and outcomes.
Read More
By submitting this form you agree to NICE contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: AIM, Analytics, Applications, Artificial Intelligence, Cloud, Collaboration, CRM, Digital transformation, Email, Email Management, ERP, Software
More resources from NICE
Chatbot Starter’s Guide
Is your contact center struggling to determine which chatbot solution is right for you? This eBook can help you cut through all the chatbot chatter...
The Inner Circle Guide to AI, Chatbots and Ma...
The Inner Circle Guide to AI, Chatbots and Machine Learning is part of a series of analyst reports investigating key customer contact solutions. Th...
Knowledge Rocks! An introduction to knowledge...
NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible, and helpful content to customers, while helpin...
