Service Level Management

Enabling Great Customer Experience
The blueprint for success starts with a technologyfoundation that links an organisation's front- and...

Cloud: Be Smart
Cloud' is the buzzword for the last few years when it comes to IT infrastructure, isn't it? And it has...

The Practical Guide to XLAs
No matter the size of your business – in 2021 and beyond – for IT organizations to effectively respond...

Maximizing your Sitecore Investment with Rackspace and Azure
Creating customers for life. In the age of the customer, your online visitors expect an engaging, personalized...

Three reasons to manage Office 365 with Citrix Workspace
Are you considering migrating to Microsoft Office 365 or already facing challenges with the move? Don't...

Rococo chocolates achieves sweet success with NetSuite
London-based confectionary retailer Rococo Chocolates is growing at home and abroad thanks to NetSuite's...

IoT Smart Cities & Buildings
Many of today's commercial buildings predate modern energy-saving tools and techniques. That means they...

Addressing Security Challenges in Hybrid Cloud Environments
Enterprises are increasingly using hybrid environments, but this move can come with risks and challenges...

IAM for the Real World: Identity Governance
In the real world, governance is a major challenge. In fact, governance can't even be considered until...

The Beginner's Guide to Dynamic Case Management
What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Trends in Hybrid Cloud
Cloud computing has helped many enterprises transform their IT practices over the past five years, but...

Make your Business Case for Sitecore Content Hub
You need an end-to-end view of your content lifecycle to meet customer expectations and deliver personalized...
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