Collaboration

2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

Why a Backup Strategy for Office 365 is Essential
This short, easy-to-read research paper by IDC provides their view on why having a backup of Office 365...

The Ripple Effect Of Excellent EX
Organizations must empower, inspire, and enable their employees to serve their customers better. And...

5-Step Buyers Guide to Multi-Cloud Management
Chart your roadmap to multi-cloud success by re-envisioning your approach to management on premises and...

The Zero Trust Guide To Remote Worker Security
With the recent increase in the number of employees working from home as a result of the COVID-19 outbreak,...
Vössing Case Study
As a leading engineering firm in consultancy, planning, project management, and construction supervision,...

Digital Document Processes in 2020: A Spotlight on Financial Services
The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Addressing the Top 10 Security Issues Organizations Face
Cybersecurity must be a top-level priority for any organization and for many it is. Security should be...

Toad for Oracle Tips and Tricks
Toad® for Oracle has been the IT community's tool of choice for more than a decade. With Toad, you are...

The Evolving Workplace: Everything as a Service
Innovations in technology disrupt traditional business models. One way companies are already starting...

Financial Crime Convergence: Think Collaboration, Not Consolidation
Silos within financial crime functions are the criminal's best friend. Malicious actors have exploited,...

Book of Knowledge for Customer Experience
Technology is always evolving, and customer expectations are evolving with it. ServiceNow is helping...
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