The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

This short, easy-to-read research paper by IDC provides their view on why having a backup of Office 365...

Organizations must empower, inspire, and enable their employees to serve their customers better. And...

Chart your roadmap to multi-cloud success by re-envisioning your approach to management on premises and...

With the recent increase in the number of employees working from home as a result of the COVID-19 outbreak,...

As a leading engineering firm in consultancy, planning, project management, and construction supervision,...

The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Discover how to make creating an effective BCM plan simple, by moving business continuity and disaster...

Cybersecurity must be a top-level priority for any organization and for many it is. Security should be...

Toad® for Oracle has been the IT community's tool of choice for more than a decade. With Toad, you are...

Innovations in technology disrupt traditional business models. One way companies are already starting...

Silos within financial crime functions are the criminal's best friend. Malicious actors have exploited,...

Technology is always evolving, and customer expectations are evolving with it. ServiceNow is helping...