The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role of customer service in acquiring — and keeping — customers.
In its report, Forrester goes in-depth on these key trends, top post-pandemic priorities, and outlines three main customer service trends to watch for in 2021.
Download the full Forrester report and get market trends and insights on how to:
Read More
By submitting this form you agree to ServiceNow contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. ServiceNow web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Analytics, Android, Applications, Cloud, Collaboration, Compliance, Email, Employee Experience, ERP, NAS, SAN, Software
More resources from ServiceNow
Power of the platform: Accelerating business ...
Many businesses start their digital transformation journey by making changes to just one or two departments or teams, in a siloed way. But the real...
IDC research: Evolution of the Service Experi...
How can service organizations and discreet manufacturing unearth new revenue streams, and ensure post-sales experience quality? The answer is in th...
Reimagining IT service delivery and operation...
Discover the top 3 ways adding Operation Management to your ITSM strategy can help your business be more resilient even in today's challenging cond...
