2020 Customer Experience (CX) Transformation Benchmark
During the pandemic, consumers are turning to customer service more than ever, thus it has become an essential key to drive company growth. As the customer service technology evolves through AI and social media, companies must pivot to meet consumer expectations and create a seamless experience across all channels.
The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, Canada,UK and Australia with two surveys, one among consumers and one among contact centre decision makers.
This report covers:
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