2020 Customer Experience (CX) Transformation Benchmark
During the pandemic, consumers are turning to customer service more than ever, thus it has become an essential key to drive company growth. As the customer service technology evolves through AI and social media, companies must pivot to meet consumer expectations and create a seamless experience across all channels.
The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, Canada,UK and Australia with two surveys, one among consumers and one among contact centre decision makers.
This report covers:
Download now to read the findings!
Read More
By submitting this form you agree to NICE contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: AIM, Apple, Artificial Intelligence, Cloud, Email


More resources from NICE

14 innovative personalisation ideas for the d...
Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything. Customers and businesses made the swit...

The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption that forever changed how businesses inter...

The Inner Circle Guide to Agent Engagement an...
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and a sense of purpose—because they already ex...