VOIP

The Inner Circle Guide to Agent Engagement and Empowerment
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

8x8: Collaboration and AI Take Customer Care to the Next Level
This buyers guide examines the North American contact center market for both premise- and cloud-based...

Hybrid Work: Why it's time to move your on-premises PBX to the cloud
For years, the shift to cloud-based communications services was gradual, with some organizations going...

Unified Promotions: An Offer Hard to Resist
Promotions are no longer a bait to lure customers and clear excess stock, they are now part of retailers'...

Unified Communications as a Service
As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used...

CompTIA A+ Certification All-in-One For Dummies, 5th Edition
Fully updated to cover the 2019 exam release! CompTIA's A+ certification is an essential certification...

SD-WAN Benchmarking Best Practices for QoS by The Tolly Group
While Internet bandwidth increases continually for remote sites, the application demand for that bandwidth...

Supercharge your digital workspace
Delivering a great user experience is everything. You already know the advantages of secure digital workspaces...

The SMB Opportunity for MSPs: 2021-2026
According to new research from ConnectWise, MSP industry trends show that SMBs will create over $90 billion...

Farewell ISDN. Hello All-IP.
Analogue and ISDN telephony is a thing of the past – telephony today is mostly internet-based. Voice-over-IP...

The Essential Guide to Preparing Your Network for the Cloud
How to meet your network requirements at every stop of your cloud transformation. In this eBook, we'll...

Cybersecurity For Dummies
Advanced threats have changed the world of enterprise security and how organizations are attacked. These...
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