Predictive Analytics
5 Steps to Improving Knowledge Management
Advania is an official partner for 4Industry, the digital knowledge management platform for the manufacturing...
ServiceNow + Vonage: The Perfect Combo
Video Overview of Vonage Contact Center and ServiceNow - Vonage Contact Center (VCC) for ServiceNow integrates...
Encryption, Privacy, and Data Protection: A Balancing Act
The Business, Privacy, and Security Mandates for Comprehensive SSL/TLS Inspection. Enterprise IT leaders...
A Smarter Contact Centre for Employee and Customer Experience
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...
The Inner Circle Guide to Agent Engagement and Empowerment
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...
The Fundamental Guide to SQL Query Optimization
SQL query optimization is both an art and a science, undertaken by intrepid database professionals who...
Accelerate Your Cloud Journey with an Intelligent Data Catalog
There's a generational shift happening in data management. On-premises databases and data warehouses...
SD-WAN in the Age of Digital Innovation
Achieving Business Agility While Reducing Disruption. Most organisations are in the midst of some form...
The Definitive Guide to Data Warehouse Modernisation
Data Management Patterns for Next-Generation Analytics and AI. Modern data management practices raise...
How to Get Real Value from AI in Data Analytics
Increasingly, Artificial Intelligence is showing up in the products we use and the activities we engage...
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