Microsoft Teams

The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Part Four- Futureproofing your cybersecurity strategy
Email account takeovers are among the most insidious and damaging cyberattacks—used to invade companies...

HR Service Delivery Transformation Whitepaper
Learn how IT teams can use Workday Help to improve the employee experience instead of customization via...

Six Top Trends and Predictions for Data, Analytics, and AI in 2021
Although making predictions about the future is difficult even under the best of circumstances, it's...

Understanding Secure Access Service Edge (SASE) Architectures
Secure Access Services Edge (SASE) aims to replace traditional, hub-and-spoke architectures with secure...

Meet the future of work with confidence
If asked to select a word to describe the experience of the past two years, a large proportion of business...

Osterman Research: How to Comply with the CPRA Report
With the unprecedented ability of organizations to digitally collect, process and sell personal data...

Ponemon Cost of Insider Threats Report 2022
External attackers aren't the only threats modern organisations need to consider in their cybersecurity...

Managing Critical Events with BlackBerry Alert
Every day, organizations face risks from natural, technological, and human-caused critical events. While...

2021 State of the Phish
There's no question that organisations (and individuals) faced many challenges in 2020, both new and...

Part One- Futureproofing your cybersecurity strategy
Ransomware is running amok. The term refers to a type of malware that encrypts the victim's data, preventing...
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