Employee Experience
Balancing Business Continuity with Innovation
Organisations can still remain innovative during times of crisis. With Workday, you can lead your organisation...
How Agencies Use Analytics for Better Decision-Making
Today's agencies need better systems to help them make the most of their data. In this GovLoop report,...
The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...
Composable Communications
Digital transformation has witnessed unprecedented acceleration since the pandemic began. All businesses—regardless...
Everything You Need to Know About eSignature
How does electronic signature work? Is it legally recognised? What are the main benefits of going paper-free? These...
Ensuring compliant communications in Financial Services
The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...
2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...
Workday and Crown Commercial Service
Crown Commercial Service Chooses Workday to Transform Finance and HR Systems By Streamlining Processes...
Make your Business Case for Sitecore Content Hub
You need an end-to-end view of your content lifecycle to meet customer expectations and deliver personalized...
Digital Document Processes in 2020: A Spotlight on Financial Services
The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...
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