Another by-product of 2020 is the digital transformation that is happening within the retail industry....

If asked to select a word to describe the experience of the past two years, a large proportion of business...

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

To support the organization in its pursuit of innovation, and to address future uncertainties, development...

Optimising business operations used to mean just lowering costs and increasing profits. But today, you...

How has the COVID-19 pandemic and the necessity of the distributed, anywhere workforce shifted the future...

93% of millennials said that technology was important to them when choosing an employer. If you're in...

With 81% of employees feeling burned out, employee experience is now a CEO-level issue. So, how can you...

Many businesses start their digital transformation journey by making changes to just one or two departments...

Supporting work from anywhere. Addressing evolving security threats. Lowering IT spend. These are the...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Gartner predicts that 65% of all app development activity will take place on low-code platforms by 2024....

Digital transformation (DX) is paving the way for the future of business, requiring the rapid adoption...

There is a need to make complex, ad-hoc processes more accessible, more efficient, and executed with...