Collaboration software can do so much more than simple messaging or conferencing. With the right platform,...

CIOs are on the hook to speed business processes and workflows that lead to improved customer and employee...

In March 2020, the COVID-19 pandemic forced companies and organizations around the world to shut their...

'The measure of intelligence is the ability to change.' To remain connected, productive and secure in...

Customers and employees now demand that enterprises make their operations more responsible, effective...

For centuries, advances in technology have forced evolution in the way we live and do business. The fourth...

Cloudflare commissioned Forrester Consulting to explore the impact of 2020's disruptions on security...

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

Let's start by defining the term IT Service Management or ITSM. Basically, it's everything involving...

Incorporating robust ESG practices into business strategy and execution is critical, not only to be a...

ServiceNow and ESI ThoughtLab surveyed over 900 senior business leaders in five industries across 13...

Environmental, Social and Governance criteria (ESG) have been steadily growing in importance to the investor...

Insider risk has become a threat to the modern organisation. And it can no longer be overlooked. With...

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...