Throughout the pandemic, one of the hardest hit areas of business has been the contact center. Starting...

Also known as the 'Cloud Generation,' this Generation Z is already reshaping IT…and careers. Many are...

First popularized in terminology several years ago, threat intelligence means many things to many people....

Microsoft Office 365 is widely used. Whilst it does offer a variety of system availability and data protection...

According to new research from ConnectWise, MSP industry trends show that SMBs will create over $90 billion...

Intelligent Master Data Management For Dummies, Informatica Special Edition, consists of five chapters...

The business criticality and cyber-risk of endpoint devices could not be greater. With the COVID-19 pandemic,...

Organizations today are facing significant challenges as they adopt the latest technologies to power...

Financial services firms are victims of almost a quarter of all security breaches. And insiders contribute...

With your smart factories, supply chain and employees all interconnected, your intellectual property...

With 81% of employees feeling burned out, employee experience is now a CEO-level issue. So, how can you...

The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and...

The world is becoming more tech-forward, so it's no surprise that industries are too. In a world where...

IT can be hard to manage and support in today's flexible world. Many help desk teams have amassed various...