The ongoing COVID-19 crisis, economic uncertainty, and other shifts have made new technologies more important...

As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used...

The health of your brand, products, and services depends on delivering exceptional experiences time and...

As cloud computing becomes an increasingly important part of any IT organization's delivery model, assessing...

Now is the time to take your digital transformation in a new, more effective direction. At ServiceNow,...

With market changes, global disruptions, competitive pressures, and rapid innovations in technology,...

Every company today is becoming a technology company as it digitally transforms its customer experiences....

This is a whitepaper by IDG on behalf of Adobe. Today, we don't know how we will return to our workplaces,...

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Built for operating at cloud scale, AWS Cloud Operations offer a clear and easy path to the business...

How can your business succeed in an interconnected world? By staying on top of new analytics and data...

There's no question that organisations (and individuals) faced many challenges in 2020, both new and...

Artificial intelligence (AI), machine learning (ML), and deep learning (DL) technologies are expected...

In early 2020, IDC performed in-depth primary research on how organizations determine workload placement...