In 2020, the world experienced rapid change in a very short period of time. Delivery methods and channel...

This eBook reveals expert insights into how your contact center can effectively implement self-service...

Microsoft has teamed up with DocuSign to make our industry-leading eSignature apps available to businesses...

According to Gartner, by 2020, 75% of organizations will have deployed a multiload or hybrid cloud model....

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

Adopting a zero trust security model — authenticating and authorizing every request, device, and user...

Every business leader today understands how important it is to have strategic KPI metrics that measure...

As cloud computing becomes central to the IT service-delivery model, organizations are becoming more...

Global business is interspersed with a diversity of industrial sectors, united by a single, common communication...

Citrix and Microsoft shape modern workplaces that unite the essential elements of today's distributed...

A mature employee experience program can simplify workflows across interfaces, online systems, apps,...

These 8 IT teams successfully adapted to rapid change. How are other companies facing the challenge of...

When it comes to digital transformation, we hold these truths to be really, really evident: • Organizations...

If you want to go further, grow faster and achieve more than your competitors, you need to have the right...