As enterprises look towards the challenges of a post-pandemic world, one thing is widely acknowledged....

ERP vendors have changed. Software vendors once delivered functionality, integration, and usability improvements...

In the era of digital transformation — the evolution toward much more data-centric business models...

While cyberattacks continue to evolve in volume, organization, and sophistication, security technology...

To unlock the value of their data, organizations around the world are turning to data analytics, data...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

The first and most obvious phase of digital transformation, the digitalisation of services, has been...

As the world around us becomes more digitised, data is becoming more and more important. The problem?...

For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...

IT service businesses are a huge part of the economy, and increasingly, with hybrid business models,...

Forrester Research studied how technology is changing as workers spend more time in the cloud. The Cloud...

This buyers guide examines the North American contact center market for both premise- and cloud-based...

The pandemic is fast tracking the digital transformation of organisations in China (and the region) as...

Data has become an essential element of many business models. Today, all organizations must use data,...