For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...

Companies across various industries are seeking to integrate AI & machine learning (ML) into workflows...

This ebook is part of our Mastering Black Friday series — designed to help your marketing team better...

While digital acceleration and work-from-anywhere strategies may have been driven by the uncertain times...

Digital transformation has witnessed unprecedented acceleration since the pandemic began. All businesses—regardless...

Take the complexity out of your data infrastructure For organizations running legacy data infrastructure...

Did you know that approximately 300 billion emails are sent every day and that about half of all email...

This MIT Sloan Management Review Executive Guide covers why culture is the greatest barrier to success,...

For years, companies have been investing in new technologies, cultivating their culture, and transforming...

In this book, you get an idea of the vast potential for unstructured data — and also the infrastructure...

The pandemic is fast tracking the digital transformation of organisations in China (and the region) as...

Organizations across industries continue down the digital transformation path. ESG research shows that...

Endpoint security plays an integral role in modern security architecture. While initially focused on...

Gender and age are two of the most frequently used characteristics to identify individuals because they...