One of the many shocking things about a pandemic is how quickly the unimaginable becomes the inevitable.
In less than 72 hours, even the worl...

No one likes to be the 'No' guys. But a wave of new, consumer-like applications and cloud services crashing into the enterprise have sometimes forc...

The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such ...