Latest resources from Genesys

10 hot-button CX topics for financial service...
Learn how to break down silos and unify objectives to lay the foundation for sophisticated omnichannel customer engagement strategies within FSI.

Solve your call center's seasonal capacity pr...
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there's no way to fully standardize your busine...

Study shows retailers ignoring tools to fight...
The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging retailers to do all they can to impr...