Absence Management: The Last Easy Money for Retailers

One of the many challenges facing retailers today is their ability to adapt quickly to a rapidly changing market. Consumer shopping habits and advances in technology are altering the balance between online and in-store transactions, forcing retailers to rebalance their estates and business operating strategies.
Online sales may be growing quickly, but retail stores will continue to play an important role in the future. What we won't see, however, are stores that pay little attention to how they are staffed and run. The marketplace of today — and the future — has no place for retailers that fail to attract, motivate, retain, and utilise their people resources effectively.
Customers demand an experience that embellishes the process of acquiring goods or services. Retailers operating with little consideration for their people will continue to fuel the headlines heralding the demise of the high street as shoppers take their business elsewhere. The standards by which retailers plan, recruit, train, deploy, and manage their employees, in order to deliver the experience customers demand, have already changed.
Read more to learn more about absence management.